Shipping policy

  • IOSOI Skin Lab currently only accepts orders from Hong Kong.
  • Free HK shipping on orders over HKD300, orders under HKD300 will be charged HKD30 shipping fee by SF Express to residential/pick-up points/smart lockers/business addresses.
  • Order will be processed around 5 working days after confirmation. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such. 
  • Delivery time is about 1-3 working days.
  • If the confirmation email is not received within 48 hours after placing the order, please contact customer service to check the latest status of the order.