Refund policy
We care about your overall shopping experience and satisfaction, and would carefully check the product condition before shipping. Even if we try our best to ensure that your products are delivered in perfect condition, we cannot completely avoid accidents. If you have any questions, please contact us at info@iosoiskinlab.com immediately.
If you find the received product damaged or need to be replaced due to quality problems, please email us with the order number and product condition photos within 7 working days after receiving the package. After verification, we would arrange to replace the same product or refund to your original payment platform.
Product exchanges and returns are only applicable to product quality or delivery problems, but do not apply to customers' personal reasons.
If you received any wrong product, please contact us at info@iosoiskinlab.com immediately, we would bear the cost of replacement.
Each order can only be returned and exchanged once.
If you find the received product damaged or need to be replaced due to quality problems, please email us with the order number and product condition photos within 7 working days after receiving the package. After verification, we would arrange to replace the same product or refund to your original payment platform.
Product exchanges and returns are only applicable to product quality or delivery problems, but do not apply to customers' personal reasons.
If you received any wrong product, please contact us at info@iosoiskinlab.com immediately, we would bear the cost of replacement.
Each order can only be returned and exchanged once.